Frequently asked questions

Supervised visitation is court-ordered parenting time that takes place in the presence of a neutral third party. The supervisor stays within sight and sound of the child, keeps the visit consistent with the court order, and documents what happens. It exists to keep children safe and relationships intact while a family works through a custody matter.

Most families complete intake and hold a first visit within a week. If your order has a deadline or a hearing coming up, note it when you open your case in the portal and we will prioritize scheduling.

Wherever your court order allows and your child is comfortable — parks, libraries, playgrounds, museums, a family home for in-home supervision, or over video for virtual visits. Your supervisor helps pick locations that fit the order, the season, and your child’s age.

Yes. Every Glowbug supervisor passes a background check and is trained to the accreditation standards of the Supervised Visitation Institute (SVI). Courts and attorneys can verify our SVI standing directly.

No. Neutrality is the core of the job. Supervisors follow the court order as written, document factually, and do not advocate for either parent. Our reports state what happened — not opinions about either parent.

Dates, times, locations, who attended, and factual observations of the visit. Reports are formatted for court use and are available to either parent’s attorney or to the court on request, at no extra charge.

A one-time $150 intake fee, then $55 per hour with a 2-hour minimum (virtual visits have a 1-hour minimum). The rate is identical in every metro we serve, with no mileage or weekend surcharges. See our pricing page for details.

Usually the court order names or allows a professional supervision provider, and either parent (or both) can initiate intake. Where both parents must agree on the provider, we provide information to both sides and separate orientation calls — parents never need to negotiate directly through us.

We currently serve nine metros: Miami, Tampa, Orlando, and Jacksonville in Florida; Chicago; Charlotte; San Antonio; Denver; and Minneapolis–St. Paul. Virtual supervised visitation is available anywhere.

Yes — supervised visitation is usually a phase, not a permanent arrangement. Courts often move families toward unsupervised time as circumstances improve. Our resource on moving from supervised to unsupervised visitation explains how that transition typically works.