How It Works

From court order to first visit — quickly and calmly

Most families complete intake and hold their first supervised visit within a week. Here's exactly what happens.

1. Open a case in the portal Create your account, pay the intake fee, and upload your court order — takes about 10 minutes. Tell us your metro, what your order requires, and anything we should know.
2. We review your court order Supervision terms live in the details — sight-and-sound requirements, approved locations, communication restrictions. We read the order carefully so visits comply from day one.
3. Orientation for each parent Each parent gets a short, separate orientation call. We explain ground rules, answer questions, and coordinate calendars — parents never need to negotiate directly with each other.
4. Supervisor match and first visit We assign a background-checked, SVI-standard-trained supervisor in your metro and schedule the first visit at a location that fits your child and your order.
5. Consistent visits, documented Visits follow a predictable rhythm — same supervisor whenever possible. Every visit is documented factually, and court-formatted reports are available to either parent's attorney or the court on request.

Questions along the way?

Our FAQ covers the most common questions, and our resource library goes deeper on preparing for a first visit, court reports, and moving toward unsupervised time.