How to choose a supervised visitation provider
Providers vary widely in quality, and you're trusting one with your child and your court record. Ask every provider these questions — including us.
1. Are supervisors background-checked?
This should be non-negotiable and the answer should be an immediate yes, for every supervisor, every time. Ask what the check covers.
2. What training do supervisors receive?
Look for structured training in child development, de-escalation, documentation, and professional boundaries — and for accreditation by a standards body such as the Supervised Visitation Institute, which requires vetting and training practices a provider must actually maintain.
3. How do you handle neutrality?
The right answer is boring: "We follow the order as written and document facts." Be wary of any provider that hints it can "help your case" — a provider that advocates for you would advocate against you just as easily, and courts discount partisan supervisors quickly.
4. What do reports look like?
Ask to see a sample (redacted) report. It should be factual, structured, and readable. Ask who may request reports and what they cost — report fees are a common surprise charge.
5. What does it actually cost, all-in?
Get the hourly rate, minimums, intake fees, travel charges, weekend surcharges, cancellation policy, and report fees in writing. Our cost guide covers typical ranges nationally so you can spot outliers.
6. How fast can visits start?
Weeks-long waitlists are common, and they matter — every week without visits is a week of a child's life. Ask for a realistic first-visit date, not a range.
7. Can we keep the same supervisor?
Consistency helps children relax and makes reports more meaningful. Providers should aim for the same supervisor at every visit, with a clear backup plan.
8. How do parents communicate with you?
When orders restrict contact between parents, the provider becomes the switchboard. There should be one neutral point of contact and a clear process both parents use — never a group chat.
Ask us these questions
Put them in the notes when you open your case. We answer all eight before your first visit.